Frequently Asked Questions
FAQ
Find answers about our products, customization, shipping and cooperation.
What products do you manufacture?
We specialize in manufacturing commercial evaporative air conditioners, flat plate solar collectors, and commercial air source heat pump water heaters.
What industries are your products used in?
Our products are widely used in factories, construction sites, restaurants, schools, hospitals and other commercial applications.
Do you offer customization or OEM/ODM services?
Yes. We provide customized solutions according to customers' drawings, samples or technical requirements. OEM and ODM cooperation are available.
Can I customize the packaging?
Yes. We provide neutral packaging and customized packaging with customer logos, labels or special requirements.
Are your products certified?
We can provide product inspection reports and related quality documents according to customer requirements.
How can I get a quotation?
Please send us product specifications, drawings, required quantities and other details. Our team will provide a quotation as soon as possible.
Can you support EXW, FOB, CIF or DDP terms?
Yes. We support various international trade terms including EXW, FOB, CIF and DDP.
What markets do you serve?
We serve customers worldwide, including Southeast Asia, Africa, South America, Europe and other regions.
What is the lead time for bulk orders?
Bulk orders usually require 15–30 days. The exact delivery time depends on order quantity, materials and production schedule.
What payment methods do you accept?
We accept T/T, L/C, PayPal, Alibaba Trade Assurance and other payment methods.
Can you sign a Non-Disclosure Agreement (NDA)?
Yes. We respect customer intellectual property and can sign an NDA to protect confidential information.
Do you provide after-sales service?
Yes. We provide warranty support and professional after-sales service for all products.
We would love to hear from you.
If you’ve got great products your making or looking to work with us then drop us a line.